TED
talk of the month: November.

"Brene Brown"

"Empathy vs. Sympathy"

What is the best way to ease someone's pain and suffering?

In this beautifully animated RSA Short, Dr Brené Brown reminds us that we can only create a genuine empathic connection if we are brave enough to really get in touch with our own fragilities.

Are you able to distingish between the two when you are talking to your client? Is sympathy just an enabling behavior in your role as a case manager?

(2 minutes 53 seconds)