Guiding Principles

• Supervision agencies should develop policies and procedures that focus on developing positive rapport and trust between the staff and offender.
• Supervision agencies should develop policies and procedures that promote the use of open, direct, and empathetic communication between the staff and offender.
• Supervision agencies should ensure that the physical space available to staff encourages private discussions between staff and offender.
• Supervision agencies should measure the performance of staff in using effective communication strategies that assist the offender in the change process.