Section 6: Service Tools

II. Matching Offenders and Services

The fundamental premise of the "What Works" literature is that service tools must be matched to individual offender's:

  • risk,
  • need
  • and responsivity.
In providing services to offenders or referring them to services from other providers, there is nothing more important to staff than matching an offender to the specific services he/she needs. The use of standardized, objective and empirically validated assessments is critical to this matching process. These instruments almost always outperform staff's subjective evaluations. Nonetheless, professional discretion and judgment must always inform final decisions.